Support & Services Support & Services Support

Support Contacts

To expedite support response time, please follow these procedures. During non-business hours, follow these alternative procedures. In the event that a universal toll-free number is unavailable, you may use a local support number or contact the main Support Center at 1.239.435.2201 or

The Americas

  Phone Email
United States and Canada 800.354.3578
Mexico 1.800.514.9156
Brazil 08008922180
Latin America (Spanish) 1.602.667.2982
Latin America (Portuguese) 1.602.667.2982

Europe, Middle-East, and Africa (EMEA)

During normal business hours, we recommend that you call the Central Support number first (except in South Africa).

  Phone Email
Central Support 00.800.3544.3578
English 44.1727.736305
French 33.141.028590
German 49.89.45716.200
Italian 39.0290450025
Dutch 31.30.600.4026
Spanish 34.917.628.509
South Africa 800.201.423

Asia/Pacific (APAC)

Availability of the toll free number 800.3544.3578 is dependent on the telephone carrier.

  Phone Email

Central Support

(24-hour emergency support)

country-specific prefixes
Australia 1.800.637.947
India 0008001007826
Indonesia 00180361812
Japan 81.3.5217.2261

All other countries (also for any non-working numbers)

  Phone Email
All other countries 1.239.435.2201

Other useful contact information

Request Description Contact Information
To report a CPU change and request a new license key related to the CPU change
To request new software releases, documentation, license keys/passwords, and disaster recovery/testing passwords if unable to download them from the Intelligent Support Portal or
To discuss anything regarding ASG invoices including maintenance/support renewal quotes, payment arrangements, payment discrepancies, misplaced invoices, etc.
To make arrangements for outsourcing, change a company name, transfer a license, discuss license terms, or research any license discrepancies