Support & Services Support & Services Support

Support Contacts

To expedite support response time, please follow these procedures. During non-business hours, follow these alternative procedures. In the event that a universal toll-free number is unavailable, you may use a local support number or contact the main Support Center at 1.239.435.2201 or support@asg.com.

The Americas

  Phone Email
United States and Canada 800.354.3578 support@asg.com
Mexico 1.800.514.9156 support@asg.com
Brazil 08008922180 support.br@asg.com
Latin America (Spanish) 1.602.667.2982 soporte.latam@asg.com
Latin America (Portuguese) 1.602.667.2982 suporte.latam@asg.com

Europe, Middle-East, and Africa (EMEA)

During normal business hours, we recommend that you call the Central Support number first (except in South Africa).

  Phone Email
Central Support 00.800.3544.3578 support.emea@asg.com
English 44.1727.736305 support.uk@asg.com
French 33.141.028590 support.fr@asg.com
German 49.89.45716.200 support.de@asg.com
Italian 39.0290450025 support.it@asg.com
Dutch 31.30.600.4026 support.nl@asg.com
Spanish 34.917.628.509 support.es@asg.com
South Africa 800.201.423 support.za@asg.com

Asia/Pacific (APAC)

Availability of the toll free number 800.3544.3578 is dependent on the telephone carrier.

  Phone Email

Central Support

(24-hour emergency support)

1.800.354.3578
800.3544.3578
country-specific prefixes
support.apac@asg.com
Australia 1.800.637.947
61.3.8414.8279
support.apac@asg.com
India 0008001007826 support.apac@asg.com
Indonesia 00180361812 support.apac@asg.com
Japan 81.3.5217.2261 support.jp@asg.com

All other countries (also for any non-working numbers)

  Phone Email
All other countries 1.239.435.2201 support@asg.com

Other useful contact information

Request Description Contact Information
To report a CPU change and request a new license key related to the CPU change upgrades@asg.com
To request new software releases, documentation, license keys/passwords, and disaster recovery/testing passwords if unable to download them from the Intelligent Support Portal pd@asg.com or
1.239.435.2241
To discuss anything regarding ASG invoices including maintenance/support renewal quotes, payment arrangements, payment discrepancies, misplaced invoices, etc. invoices@asg.com
To make arrangements for outsourcing, change a company name, transfer a license, discuss license terms, or research any license discrepancies contracts@asg.com